Delivering good and timely service is an important organisational function. Organisations that fail to deliver quality service can see its business affected by negative client feedback.

The Service Excellence Programme can help organisations by equipping employees with:

  • An appreciation of the concept of Service Excellence
  • An introduction to the concepts and systems of a service friendly organisation
  • Underscoring a commitment to baseline service standards

The programme can be customised to meet the organisation’s needs.